RETURN POLICY &
TERMS AND CONDITIONS
Last updated: October 5, 2026 · Effective immediately
01 General Return Policy
At OAKZZ, we stand behind every garment we produce. If you are not completely satisfied with your purchase, we offer a fair and straightforward return process — subject to the conditions outlined below.
To initiate a return, please contact our support team at support@oakzz.com within the eligible return window with your order details.
02 Return Eligibility Conditions
All return requests are subject to the following conditions being met:
03 Customized & Personalized T-Shirt Policy
Every customized OAKZZ T-shirt is custom tailored and printed on demand. When purchasing a customized T-shirt, customers are bound by the following mandatory conditions:
In qualifying cases (defect, damage, or wrong item), photographic evidence must be emailed to support@oakzz.com with your order number and invoice within the 7-day window.
04 How to Request a Return
Email support@oakzz.com with subject line "Return Request – [Your Order Number]".
Include your order number, reason for return, and photographs of the product (if applicable).
Our team will review your request and respond within 2 business days with a Return Merchandise Authorisation (RMA) if approved.
Once approved, securely package the item and ship to our returns address. We recommend using a tracked courier service.
05 Refunds & Exchanges
Once your return is received and inspected, we will notify you of the outcome. If approved:
- Refunds will be issued to the original payment method within 5–10 business days.
- Exchanges will be processed within 3–5 business days, subject to stock availability.
- Shipping costs are non-refundable unless the return is due to an error on our part.